Making Strategic Investments In Employee Development Is Crucial For Success 

 

 Our approach to learning stems from our firm belief that continuous educations and investment in self-development are crucial to achieving success. Our training programs and workshops are designed to engage creativity and empower individuals and businesses to reach their optimal performance.          

For more information on our workshops and training programs, please email us at info@originalgroup.com or call us at

(415) 355-4545

 Hospitality 101

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The hospitality Business has more moving parts and customer points than most other industries. In this 8 hours workshop, we address four fundamentals of the foundations of hospitality.  

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 What you will learn 

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  •  The distinction between hospitality and service 

  • The Hospitality mindset - Creating a first impression (importance of appearance, hygiene, posture, handshakes, body language, tone of voice, choosing the right words)

  • Communication in Hospitality- Creating a lasting impression

  •   Teamwork- learn the importance and impact of being a team player and best practices for winning teams

 

  Who should benefit 

​Anyone who comes in contact with guests in his line of duties ( front desk, servers, phone operations, supervisors and managers..)

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Original Leader 

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The role of a manager in organizations is complex. While managers can come in different shapes and sizes they all share the task of utilizing people and resources to achieve organizational goals.                This 8 hours  workshop will discuss the roles and functions of effective managers and leaders

 

 What you will learn 

 

  • Leadership and management styles  and  how your role affects others

  • Emotional intelligence in the workplace ( the importance of emotional intelligence and how to harness your strength) 

  • Communication in the global world       ( learn how to communicate across languages) 

  • Conflict Resolutions ( Help your team navigate challenging times)  

 

Who should benefit

Supervisors, managers, team leaders or anyone who is considering a management role within the hospitality industry 

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Power of Service 
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How many times did you decide to avoid a place because of poor service? 

This 6 hours workshop is designed for restaurants, bars, cafes, and foodservice establishments that want to gain a competitive advantage and improve their guest satisfaction and build loyalty.   

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 What you will learn 

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  • The distinction between hospitality and service 

  • A-Z steps of service ( overview of all the steps of service from when you come in contact with a guest until they leave)  

  • Reading and understanding your guests and best practices of communication 

  • The power of Product Knowledge and sales techniques  

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Who should benefit

​Anyone who works in the foodservice industry or considering a career transition into restaurant or food service 

 

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